FAQ's

What do I do if I forget my password?
Not a problem. Where it says 'Forgotten your password?’ click here. A 'Send Login Details' screen will appear where you can enter your email address. We will then send you a new password. Once you’ve logged in successfully you can change your password at any time by clicking on 'Change Password' in your 'Personal Details' ('My Account' menu). If you still need help, please click here to Contact Us.
 
What do you sell?
We sell greeting cards designed and produced exclusively for Blue Frog Publications. We offer a wide variety of styles to appeal to the discerning customer and we take pride in being able to offer the highest standard of card at a price that is right for you.
  
How are your cards printed?
Our cards are printed on high quality board used by most good card publishers. The images are printed on this board using a lithographic press and then UV varnished. Each card is individually sealed in a cello-bag together with an envelope.
  
Delivery and Postage
Despatch Information
Important - The despatch date is the day we POST the card and NOT the day is should arrive. Your order will be posted according to the table below: 
* Unless it is a Bank Holiday in the UK, when cards will be posted the next working day 
 
Expected Delivery Times
The Royal Mail aims to deliver 90% of all first class letters the next working day; however, it is not possible to guarantee next day delivery, unless you use our special delivery option. To avoid disappointment, please ensure you allow as much time as possible for your order to arrive.
 
 
Area
Expected Delivery Time
United Kingdom
First Class – Allow at least two working days
Other European countries
Allow at least four working days
Destinations outside Europe
Allow up to seven working days
 
NB: Your order is likely to arrive much faster if you use a postcode! Check out Royal Mail’s Postcode Finder 
 
Postage & Packing
For 'Retail' customers 'Post and Packing' is FREE. All our products are posted by standard First Class mail from our offices in London
If you order cards to be sent back to you they will be despatched in an outer envelope with a blank envelope inside.
 
Postage & Packing charges
UK
Europe
Zone 1
Zone 2
1 x Normal Greeting Card
Free
67p
£1.28
£1.68

For Trade Customers, our postage costs are shown below. 
 
Destination
Postage Cost
UK
£8.50 for orders up to £99
Orders £100 and over are delivered free
EC
£10.50 Euros for orders up to 149 Euros
Orders 150 Euros and over are delivered free
US
$14.50 for orders up to $169
Orders $170 and over are delivered free
Europe (Zone 2)
Asia/Africa/Australasia
£16.50 for orders up to £99
Orders £150 and over are delivered free
 Minimum order value is £20 ($40 or 30 Euros)
 
Why do I need to register?
To be to use the website fully, it is important for you to register. Once you have registered you will have access to functions such as 'Reminder', where you can record details of events for which you need reminding and for which you may need a cards to be sent.
Additionally, your privacy is assured once you have registered.
 
What if my order is delayed?
All our cards are despatched by standard 1st Class Royal Mail post from our premises in London. Once the cards have been picked up by the Royal Mail we are unable to control the delivery process, however we will do whatever we can to rectify any delivery problems caused by the Royal Mail.

Please make sure you allow enough time for your cards to arrive – have a look in '
Delivery and Postage' to find out more. It’s also a good idea to check the order status in 'Order History' to make sure it has been despatched on the date you requested. If you’re still none the wiser, simply give us a call or send us an email and we’ll help as best we can. Click here to Contact Us    
 
What is the status of my order?
You can find all your orders listed in 'Order History' in 'My Account' when you login. The last 10 orders will be displayed and each one will show a current order status, as follows:  

Order Received
We have received your order and sent you an order confirmation email. It is possible to amend your order at this stage if you act quickly! Just click on the order and use the buttons on screen to change any details or cancel.
Sent
Your order has been despatched on the date shown.
Cancelled by Customer Service
You have asked Customer Services to cancel your order.
 
What if I want to change my order?
You can change your order providing it hasn’t already been despatched.   
Go to your 'Order History' (in 'My Account') and check the order status. As long as the status is 'Order Received' then you can change it – just click on the order and use the buttons to help you. If the status displays anything else then unfortunately it’s already in the system - click here to Contact Us and we’ll do our best to sort it out for you.
 
What if I’m having payment difficulties?
If you receive an error message on screen after a short wait, try and enter your card details again, making sure you check everything correctly - it’s often easy to enter a wrong number or expiry date. If you still have no luck, give us a call or send us an email and we’ll check it out for you – see Contact Us.

If you are trying to order outside Customer Service hours, just keep your order in your shopping basket and contact us by email or phone when the Customer Service team are available.

“Card Not Authorised” 
If you receive this message, don’t panic! It doesn’t necessarily mean you have insufficient funds in your account. To combat internet fraud banks and credit card companies have introduced a series of automatic checks which can easily be falsely triggered, for example if you enter the same number in several times in quick succession this will trigger a velocity check because the system thinks you are trying to hack the card number. Either try another card or leave the cards in your shopping basket and come back to the site later to process the transaction. If it during office hours then call us and we can process the transaction manually.

If none of this helps, please Contact Us

There seem to be technical problems because I can’t login? 
If you receive an unexpected error message or something strange happens while you are using the site, please write down the following points and contact us. The more information you can give us, the quicker we will be able to identify the problem.
  • Where are you on the site?
  • What were you doing immediately before it happened? 
Before going live, new functionality on the site is checked thoroughly with as many combinations of Internet Browser and Operating Systems as possible. However, there are thousands of combinations and sometimes bugs slip through the net. If this is the case, we will try to fix the error as quickly as possible. There are a few very old and rare browsers that we just can't support because they don't have enough functionality to allow the site to work. In these cases we recommend upgrading to a newer browser. It's easy and free and it will make it easier for your view all sites not just ours.
 
It’s probably easier to phone when technical problems arise but if that’s not possible, you can get in touch on email if it’s easier. Click here to see our Contact Details.
 
I don’t feel comfortable paying on the internet, are there any alternatives?  
All payments made for our products over the Internet are processed through a secure server, which means that your card details are specially encrypted before we send them to our payment provider. It is safer than using your card in person. Check out our Privacy and Security Policy if you’d like to find out more.  
 
If you’re still not happy to pay online, you can tell us your card details over the phone and we can process your order for you. .
 
If you don’t have a credit or debit card, you can also send us a cheque by post (minimum £20) made payable to Blue Frog Publications Ltd at 331 Kemp House, 152-160 City Road, London, EC1V 2NX. Please print your username and address and telephone number on the back of your cheque).
Our Customer Service team are here to help so if you need any more information, please Contact Us 
 
Will my privacy and personal information be secure?   
Security is an important priority for us and we are committed to protecting your privacy. We will use the most up-to-date technology available to protect your personal details. Your credit card number is not stored in our system at any point in the payment process to avoid any risk of computer fraud. Please see our Privacy and Terms of Use  for further information.
 
What are your prices?  
The list price of the product is shown as you choose the product type. These prices do not include postage and packing. 
 
A breakdown of the prices, discounts and P&P costs is always displayed clearly in your shopping basket before you checkout and pay.
 
What cards can I use?   
All internet card transactions are done on our behalf by Paypal
 
About PayPal
Founded in 1998, PayPal, an eBay company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution. PayPal has more than 31 million account members and is available to users in 38 countries around the world. More information about the company can be found at www.paypal.com
 
When you are completing the transaction online for the 1st time, you will be required to register with Paypal (unless you have an existing account with Paypal)…if you registering for the 1st time then use you’re the same username and password as you use with Blue Frog for simplicity.  
 
What is the Retail Customer option on your registration screen?   
Our website has been designed for two sets of customers: 
 
  • Individual Consumers  ~  These are people who would like to buy individual cards that are either Bespoke or otherwise and send them to friends or loved ones 
  •  Retail/Trade Outlets  ~  These are businesses that buy multiple units of cards for the purposes of selling to customers.
Individual customers will pay for the items purchased on our website once the have finished shopping. Retail customers order in larger quantities and get invoiced for their shopping at a later date, or they can pay right away if they prefer.
The 'Retail Customer' option on the registration screen is for 'Retail Outlets' who enter more detailed information than is required of an 'Individual Consumer'.
 
What if I’m not happy with the service I’ve received?  
All orders from are 100% satisfaction guaranteed. If you are not entirely pleased with your cards, email us at and we'll do everything we can to take care of your concerns.
 
Where do I send any feedback or ideas?   
We are continually striving to offer the best service we can to our customers. Any feedback or ideas that you would like to provide will always be warmly accepted and acted upon. We will also respond to you regarding your feedback/ideas and what we are doing about it. Feedback/Ideas can be sent by telephone, post or email: customerservices@bluefrogcards.co.uk
Tel: (+44) 0208 650 6244 
Post: Blue Frog Publications Ltd. 331 Kemp House,152-160 City Road, London, EC1V 2NX